General Terms

🟢Acceptance of our services is deemed acceptance of our Terms and Conditions and an agreement to pay our fees on time

🟢We reserve the right to deny or terminate our service because of safety or financial concerns

🟢We reserve the right to either impose supplementary charges and/or terminate this agreement if the assignment changes from the description given by the client and requires more time or responsibility, or if there is a change in the nature of the assignment which could not have been reasonably foreseen by either party

🟢We reserve the right to stop providing care services to a client whose pet shows aggression to us or other pets in the home.

Pet Welfare

🟢The client consents to Cosmic taking any action they consider suitable in order to protect and keep their pet in good health

🟢The client consents to their pet/s sharing food & water bowls and toys with other pets in the home

🟢The client consents to Cosmic feeding their pet/s as requested

🟢The client confirms they will be responsible for any costs which might be incurred, either Veterinary or other, as a result of any sickness, accident, death or damage caused to or by the above named pet/s, excepting third party liability, and that they will pay any such costs or expenses on demandIf the client requires that their pet be medicated, they must leave clear instructions on their registered account as well as a written note at every booking with instruction and signed permission for us to administer said medication/s.

Veterinary Authorisation

🟢The client gives permission to Cosmic to act as guardian for their pet/sIf for any reason we need to take the client’s pet to a Vet at short notice.

🟢The client authorises the available Vets to treat their pet/s in case of any injury or illness

🟢The client gives Cosmic permission to transport their pet/s to the Vet by whichever means necessary

🟢The client agrees that, in the event of any surgery or euthanasia, the Cosmic representative will accept the advice of the Vet and, if the client cannot be contacted, the named emergency contact will be contacted

🟢The client will be responsible for any transport costs to Cosmic as well as any Vet’s charges that may be incurred.

Damages & Theft

🟢 Cosmic will not be liable for any damage or injury caused by the client’s pet/s

🟢 Cosmic will not be liable for any flee/theft of the client’s pet/s

🟢Cosmic cannot be held liable for any injury/illness/death to the client’s pet/s unless we can be shown to be negligent

Payment

🟢 Total Payment will be sent as soon as we can confirm our availability

🟢 Half payment is required in advance in order to secure a booking

Cancellations

🟢 Clients can cancel or change bookings

🟢 For cancellations made within (from start date of booking):}

🔸7+ days, 100% refund

🔸4-7 days, 75% refund

🔸2-4 days, 50% refund

🔸Less than 1 day 0% refund

Communications

🟢The client consents to Cosmic to Sharing updates publicly on Instagram

Terms and Conditions